· 02
Why it is not working: symptom and cause
Find quickly why something is refused.
Reviewed 2026-09-05
The symptom, its causes in order of likelihood, and where it is explained in full. Almost everything that looks like a fault here is a rule doing its job — but the rule is not visible at the moment you hit it.
Scanning and handovers
I scanned it but cannot hand the item over
Where · The most common symptom in the product.
Four causes, all with a message on screen if you look at it:
- It is already with somebody — The app says who. It has to be received back first. Chapter 04.
- You do not supervise its location — The right comes from supervising, not from your role. Chapter 02.
- It is in transit — It left on a transfer nobody accepted. Chapter 09.
- The status blocks it — Broken, scrapped or missing. The states.
The scanner closed itself and is asking me to upgrade
Where · After a number of scans in one day.
You have used the daily scan allowance. It resets at midnight and belongs to the company, not the phone. Chapter 05.Plus
The camera will not start in the console
Where · The «Scanează» button in the header.
Browsers only grant camera access over a secure connection. It works on the published console; on a local server it does not. The code can be typed in instead.
Documents and records
The report comes out with zero values
Where · Statistics, the console dashboard, fleet value.
The items have no price filled in. Every value figure — and the flagging of unprofitable tools — rests on it. Chapter 14.
The filtered report refuses to generate
Where · Hierarchical filtering, in Reports.
You have chosen no category and no location. With no filter, the „filtered report" is the full inventory.
Notifications
I get no notifications at all
Where · —
- The plan does not include notifications — The app does not register a delivery address, so the server has nowhere to send. Plus
- You just changed plan — It takes effect at the app's next launch, not instantly.
- The console receives no push — Its bell reads the same data, but only while it is open.
Nothing shows as overdue, although tools have not come back
Where · Overdue Items.
The handovers were made without a return date. The date is optional, and without it nothing can become overdue. Chapter 06.
A stock stayed low but I only got one alert
Where · Critical Stock.
The stock alert is sent when the threshold is crossed, once. For a daily reminder you need a stock rule, evaluated every morning at 07:30.Pro Chapter 11.
I cannot find a screen
The console does not display on a phone
Where · —
The console is built for a desk and has no phone version, by design. In the field you use the app.
The add screen says «SYSTEM LOCKED»
Where · Adding equipment.
The company has no locations. An item has to sit somewhere. Chapter 01.
I cannot delete something
Deleting an employee or a location is refused
Where · That record.
They still hold items. Deleting would make those vanish from the records without having come back anywhere. For somebody leaving, use the inactive switch: they drop out of the working lists but the paperwork stays.
I cannot change the currency or the code format
Where · Settings, with a padlock.
They lock during initial setup, deliberately: the format determines labels already stuck on, the currency determines amounts already recorded. Chapter 01.
I cannot delete my account
Where · Settings → danger zone.
Blocked if you still hold items, have unfinished transfers, or are the only administrator with other users in the company. Chapter 15.
Account and data
The console shows a code instead of the company name, and everything looks limited
Where · The console header.
The account's permissions have not reached the session. Signing out and back in usually fixes it. If it comes back, it is a known issue with using the same email address in two systems — please report it.
I cannot create a new user without internet
Where · Add user.
The account is created in the authentication service, not locally, so it cannot be queued. The rest of the field work does not depend on internet.
We dropped to a lower plan — have I lost my data?
Where · —
No. Reading, exporting, updating and deleting all stay open. Only starting to use an unpaid module is blocked. The rule is enforced on the server, not just in the interface. Chapter 15.
Stocktaking
I scanned the container but the pieces inside still show as missing
Where · Blitz stocktake.
Not an error. Scanning the box marks the box; each piece is scanned individually — otherwise the stocktake would be confirming the records against themselves. Chapter 13.
I cannot move a «foreign» item here
Where · A stocktake result.
The item is with an employee or in transit. It has to be received back the normal way, or the chain of custody would break. Chapter 13.
There is nothing to stocktake — no locations in the list
Where · Starting a stocktake.
You supervise no locations. The administrator sees them all. Chapter 02.
If nothing here fits
Describe what you did, what you expected and what happened, with the approximate time — those are what the log can be searched with. The address is on the contact page.